Skip to content
NelnationaleConsulting

IT, Cloud & Software

Managed IT Services

Helpdesk, device management, backup and continuity for teams without an internal CIO.

Overview

There is an awkward size where improvised IT stops working and a full internal team is not yet justified. Most growing firms sit in it for years.

We run the function during that period: support, devices, backup and continuity, with the reporting a director needs and none of the jargon they do not.

What is included

  • Service desk with defined response targets
  • Device provisioning, management and lifecycle
  • Identity, email and collaboration administration
  • Backup, recovery and continuity testing
  • Network and connectivity management
  • Patching and vulnerability remediation
  • Vendor and licence management
  • Onboarding and offboarding process
  • Monthly service reporting
  • Fractional IT leadership and roadmap

How we run it

  1. 01

    Scope

    Audit the estate, licences and current support arrangements.

  2. 02

    Build

    Onboard to managed tooling and document the environment.

  3. 03

    Launch

    Run the service against agreed response targets.

  4. 04

    Measure

    Report monthly, and maintain a rolling technology roadmap.

Questions

Before you enquire

Do you replace our IT person?
Usually we support them, taking routine load so they can work on projects. Full replacement is also possible.
How is this priced?
Per user per month, with the scope written down. No surprise hourly billing for work inside the agreed scope.
Do you test the backups?
Yes, by restoring them on a schedule. An untested backup is an assumption, not a backup.

Often bought together

Enterprise Cyber Security

Identity, endpoint, cloud posture and audit readiness for ISO 27001 and SOC 2.

Cloud Strategy & Migration

Landing zones, cost modelling and phased migration, with a decommissioning plan attached.

Custom Software Engineering

Bespoke platforms, internal tools, APIs and integrations, built to be maintained by your own developers.

Next step

Need managed it services?

Tell us what you are trying to achieve and by when. We will come back with scope, price and an honest view on fit.

Book a consultation